Terms and Conditions for Man With Van Chiswick

These Terms and Conditions set out the basis on which Man With Van Chiswick provides removal, transport, collection, delivery, and related services to customers in the United Kingdom. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any service request. These conditions are intended to create a clear understanding between the customer and the service provider, covering the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to the agreement.

For the purposes of these terms, references to we, us, and our mean the service provider operating under the name Man With Van Chiswick. References to you and your mean the customer, client, or any person acting on behalf of the customer. These terms apply to all services supplied unless otherwise agreed in writing. If any part of the service is arranged through a third party, those arrangements remain subject to these terms unless expressly stated otherwise.

We reserve the right to update or amend these terms from time to time. Any revised version will apply to bookings made after the updated terms are published or communicated. It is your responsibility to ensure that any information you provide is accurate and complete. If the details supplied are incorrect or incomplete, service times, pricing, vehicle requirements, or staffing levels may be affected, and we will not be liable for issues arising from inaccurate information.

1. Booking Process

Bookings for man with van Chiswick services may be made by telephone, email, online form, or any other method we make available. A booking is only confirmed when we have acknowledged the request and, where required, received any deposit or pre-authorisation requested. Until confirmation is issued, no service obligation arises. All bookings are subject to availability, and we may decline a request if the work is outside our service scope, if the requested time is unavailable, or if the job is considered unsafe, unlawful, or unsuitable for the vehicle or crew offered.

When you request a service, you must provide clear and truthful details including collection and delivery addresses, access conditions, parking restrictions, item descriptions, approximate weights and dimensions, and any special handling requirements. For van hire with driver or man and van jobs, the accuracy of these details is especially important because the quoted price and the number of crew members may depend on them. If the load, access, or distance differs from what was disclosed, we may revise the price, adjust the schedule, or decline to continue if the revised work cannot reasonably be carried out.

We may supply an estimate or fixed quotation. An estimate is based on the information provided and may change if the actual job differs from that description. A fixed quotation applies only to the service specifically described in the quotation and only on the conditions stated. Unless otherwise agreed, quotes exclude congestion charges, parking penalties caused by customer instructions, additional labour, waiting time beyond a reasonable allowance, and disposal fees where applicable. Any special requirements, including weekend work, short-notice arrangements, stairs, heavy items, long carries, dismantling, assembly, or waste removal, may affect the final charge.

2. Payments and Charges

Payment terms will be confirmed at the time of booking or before the service begins. We may require full payment in advance, a deposit, or payment on completion depending on the nature of the work. Accepted payment methods may include bank transfer, card payment, or cash, subject to the options offered at the time of booking. Invoices must be paid in full by the due date shown. If payment is not received on time, we may charge reasonable recovery costs and may suspend future bookings until outstanding amounts are settled.

All prices are quoted in pounds sterling unless otherwise stated. Where applicable, prices may be subject to VAT or other taxes in accordance with UK law. Additional charges may apply where the customer requests extra stops, changes the destination, adds items at the last moment, or causes delays. For a Chiswick removals van or similar service, waiting time, congestion, or restricted access can increase the total cost if they extend the job beyond the original booking. Any extra charges will be communicated as soon as reasonably possible.

You are responsible for ensuring that the payment method used is valid and that sufficient funds are available. If a third party pays on your behalf, you remain responsible for the booking unless we expressly agree otherwise. We may withhold the release of goods, refuse to begin unloading, or delay completion where payment is overdue or disputed, provided that such action is lawful and reasonable. No set-off or deduction may be made from an invoice unless agreed in writing by us.

3. Cancellations, Changes, and Waiting Time

You may cancel or reschedule a booking by notifying us as early as possible. Cancellation terms depend on notice given and on whether we have already allocated staff, reserved a vehicle, or incurred other costs. If you cancel with sufficient notice, a full or partial refund of any advance payment may be made at our discretion, less any non-recoverable expenses. If you cancel at short notice or after the service has started, you may be charged in full or in part for time already spent, travel already undertaken, and any costs already incurred.

Where a customer requests a change to the booked date, time, route, or load after confirmation, we will try to accommodate the request if possible. However, changes are subject to availability and may affect the price. If the revised work requires a larger vehicle, extra staff, or additional time, we may issue a new quotation or amend the original fee. We are not responsible for delays caused by traffic, roadworks, weather, access restrictions, or events beyond our control, although we will act reasonably to minimise disruption.

If we attend the booked location and cannot complete the work because you, your representative, or the property is unavailable, inaccessible, unsafe, or unprepared, we may charge a call-out fee, waiting time, or part of the agreed service fee. Where appropriate, we may leave and rebook at a later time, but any further attendance will be charged separately. Repeated changes or missed appointments may result in the loss of any discount or promotion previously applied to the booking.

4. Liability and Customer Responsibilities

We will take reasonable care and skill in providing our services. However, our liability is limited to losses that are foreseeable and directly caused by our breach of these terms or by our negligence. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to those limits, we will not be liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from circumstances beyond our control.

You must ensure that all items are suitably packed, protected, and ready for transport unless we have agreed in writing to provide packing or wrapping. Fragile goods, electronics, antiques, artwork, glass, and sentimental items require special care and should be declared in advance. We are not responsible for damage caused by poor packing, inherent defects, previous wear and tear, hidden faults, or items that are unstable or improperly secured. For man with a van Chiswick services involving loading or unloading, you should identify any items requiring dismantling, protective covers, or specialist handling before the job begins.

You are also responsible for ensuring that the premises, access routes, and parking arrangements are lawful and safe for the service to proceed. This includes obtaining any necessary permissions, permits, or visitor arrangements. You must inform us of stairs, lifts, narrow corridors, low ceilings, limited access, or any hazard that could affect the work. If our team is asked to move items that are unsafe, prohibited, or likely to cause damage, we may refuse to do so. Any instructions given by you must be lawful and reasonable.

5. Waste, Disposal, and Environmental Compliance

Where our service includes the removal or disposal of waste, you agree that all waste will be described honestly and classified correctly. We will only transport, store, or dispose of waste in accordance with applicable waste regulations and environmental laws in the United Kingdom. We may refuse certain materials, including hazardous waste, chemicals, asbestos, batteries, clinical waste, or any substance requiring specialist handling or licences. If such items are presented without prior agreement, we may reject the load and charge for any wasted attendance or additional compliance steps.

When we provide waste removal as part of a man and van Chiswick service, you confirm that you are legally entitled to transfer the waste for disposal and that the waste does not contain prohibited items unless we have expressly agreed to handle them. We may ask for evidence relating to the origin or nature of the waste if required for compliance. Any waste transfer documentation, duty-of-care records, or related paperwork will be completed in line with legal requirements and retained for the period required by law.

You must not present contaminated, dangerous, or misdescribed waste. If we discover that the load contains items not declared beforehand, we may stop the job, adjust the fee, or refer the matter to the relevant authorities if necessary. We are committed to lawful and responsible disposal practices, and we will not knowingly breach environmental or transport regulations in order to complete a booking. Any customer request that would require unlawful dumping, improper disposal, or breach of licensing conditions will be refused.

6. Force Majeure, Complaints, and General Terms

We will not be responsible for failure or delay in performing our obligations where such failure results from events outside our reasonable control. These may include severe weather, road closures, accidents, industrial action, fire, flood, government action, public health emergencies, vehicle breakdown not caused by our negligence, or other unforeseeable events. If a force majeure event occurs, we may postpone the booking, offer an alternative date, or cancel the service without liability for indirect losses. Any payment already made may be applied to the rescheduled service or refunded in part where appropriate, after reasonable costs are considered.

If you have a complaint about the service, you should notify us as soon as reasonably possible so that we can investigate and, where appropriate, take remedial action. Any complaint should be supported by relevant details, including the date of the service, a description of the issue, and any evidence available. We aim to deal with concerns fairly and promptly. Nothing in these terms affects your statutory rights as a consumer under UK law. If any term is found to be invalid or unenforceable, the remaining terms will continue in full force.

These Terms and Conditions, together with the booking confirmation and any written quotation or agreed amendment, form the entire agreement between the parties in relation to the service. No person other than the customer and the service provider may enforce any part of this agreement under the Contracts (Rights of Third Parties) Act 1999 unless expressly agreed otherwise. We may assign or subcontract parts of the service where reasonably necessary, but this will not reduce our responsibility to act with reasonable care and skill.

7. Governing Law

These Terms and Conditions are governed by and shall be interpreted in accordance with the laws of England and Wales. Any dispute, claim, or matter arising from or connected to these terms, the booking process, or the service provided by Man With Van Chiswick will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise.

By confirming a booking, you acknowledge that you have read, understood, and agreed to these terms. You also confirm that you are authorised to arrange the service on behalf of all persons and entities involved in the booking. If you do not agree with any part of these conditions, you should not proceed with the booking. Continued use of the service after a change to these terms will be treated as acceptance of the updated version to the extent permitted by law.